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Abacus may receive complaints from customers in writing, by email, via our website, over the phone or face to face; in each case the Abacus employee that received the complaint should complete a customer complaint form and send to the Compliance Officer / email@example.com.
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As part of our quality management system, Abacus is committed to improving the services that we provide to our clients and therefore treat customer complaints seriously. Should you wish to make a complaint regarding any of the services we offer, or the level of service you have received, please email us at firstname.lastname@example.org
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