Welcome to the Help Centre

Search or browse through our how-to and best practice guides, technical documentation and more.

How to use this site

The purpose of our Help Centre is to deliver a single point of user documentation and introduce some goal-specific, cross-platform tutorials, which we call How-to Guides. All articles and PDF files are indexed and fully searchable.

New features

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How to showcase key content using Hero Blocks

Grab your readers’ attention with this high impact visual element.

Discover more content faster with our enhanced Power Search

Drive users to your content more quickly with auto-suggestion, drill-down filter support, related search results and more.

Inviting and displaying user ratings on articles

Allowing users to rate articles is an optional extra for Webvision Cloud clients. This document describes how to invite ratings and display them if the functionality is enabled.


Release Notification

An upgrade will take place on Tuesday, 10 September at 5 pm.

There should be no downtime.


Mission Control

All systems are operational

  • Webvision cloud Operational
  • Advance Operational
  • API Operational


PSD2: The road to secure online payments

Read all about PSD2, SCA and 3DSecure.

Webvision Cloud UI Framework

The Webvision Cloud UI Framework provides a fully responsive set of components for delivering websites to all devices and browsers. It has the tools needed to succeed in a mobile first digital world.



What's in the Webvision Cloud UI framework.

Content display

Webvision Cloud gives you control of your content and how to display it.


Webvision Cloud offers a full range of display and native advertising options to help monetise your content.

Access & e-commerce

Manage and control access to your content. Register users, sell subscriptions and set up a shop.

User account

Provide users with a profile, a library, newsletter management and fully GDPR compliant account management.


Find out about messages, widgets, language support, SEO, dataLayer, API.


ADvance release notes – August 2019 – v1.3.15


Payment text asset variables, new company BI fields, improvements and fixes


WVC release notes – August 2019


Multiple login method, microsite auto more link, extra snippet in the mobile menu.

More Release Notes

User guides

My Account Centre

The new My Account centre gives customers the ability to fulfil their rights under GDPR.

User guides

Testing success rates for alternative access denied messages

Do you want to test two different access denied messages to see which is the most effective? This article explains how.

User guides

How to add conversion tracking code to your website

Tracking code, including Facebook pixel, can easily be added to your website in order to monitor conversions.

User guides

Advert targeting using Google Ad Manager (GAM)

Guide to help you target adverts using various targeting criteria

User guides

Two-factor Authentication (2FA) for ADvance user login

For increased security, the ADvance back-end can be set to use a two-factor verification in addition to company, username and password.

User guides

A list of text assets available in ADvance for Email, Webpages, PDFs and Metadata

An important part of ADvance is customising the messaging to your customers using text assets. This article documents the assets available and their behaviour.