All Subscriber campaigns articles
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How-to guides
Updating card details on recurring subscriptions
Learn how users can update their card details on the frontend website, and how you can send automatic emails that prompt users to update their card where payment has failed or a card has expired.
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User guidesHow to add a catch-all renewal check effort
Subscriber Campaigns can potentially involve complex filtering and priority arrangement, and if changes are made at any stage to any area of the product set up it can sometimes have the unintended consequence of knocking orders out of qualification.
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How-to guides
How to add a new email effort into a subscriber campaign & test it
This article explains how to set up a new email message on Advance and test it.
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How-to guides
How to notify continuous subscribers of an expired card before their next payment
This guide explains how to set up automatic messages when a card used on a recurring payment subscription has expired. These messages can be delivered by email, letter, or a pop-up when users log in.
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How-to guides
How to notify continuous subscribers of a failed payment
Continuous payments fail for a number of reasons, for example where a customer has cancelled a direct debit or when there are insufficient funds on a card. When a payment fails, ADvance can recognise this event in a Subscriber Campaign and notify your customers automatically.
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User guides
Subscriber Campaign Statistics
The subscriber campaign pages can provide insight into the number of parties your campaign has reached and the percentage of renewals created. This documentation explains the logic used for each column.
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How-to guides
Web Pop-Up Messaging - Communicate to users on the frontend
Communicate to your customers with messaging on your frontend site via 4 different visual presentations. The effort message can be set to appear on any non-AD controlled pages.
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How-to guides
How to check your renewals are working properly
It is recommended that you perform a health check on your Subscriber Campaigns on a regular basis to ensure that all orders that should receive renewal communications are being picked up and notifications are being generated and emails, letters and web pop-ups are being delivered to the customer.
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User guides
Subscriber Campaigns
When subscriptions expire, payments and entitlement to receive a product also expire. Subscriber campaigns are used to encourage existing customers to renew their subscription.
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How-to guides
How to set up Continuous Collection Alerts using campaigns
This guide explains how to set up automatic continuous collection alerts for DD and CCC orders. These alerts can be delivered by email, letter, or a pop-up when users log in.
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How-to guides
How to use ADvance source codes to gain more insight – three use cases
Source codes allow you to gain insight into the origin of registrations, orders or parties. This documentation goes through three use cases where source codes can be used: tracking multiple links, subscription flow for a campaign.
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User guides
How can I create a contact list to manually contact customers for renewal?
Renewal campaigns can be created in ADvance to send communications to customers at certain points during their subscription. This documentation will explain how to create a phone renewal effort and use it as a timed notification which can then be exported as a list of telephone contacts.
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User guides
Subscriber campaigns – known issues / limitations
This document lists known issues and limitations in renewal campaigns.
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User guides
Renewal pop up HTML snippets
Here are some examples of HTML which can be added into the renewal message box. Please make sure to check our user guide on renewal pop ups.
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User guides
Actions Management
Actions management allows you to view and export the parties who have received or are due to receive renewal communications.
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User guides
Priority
The Priority page allows you to set the priority for your subscriber campaigns.
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User guides
Audience Filters
Audience filters are used to define specifically which parties will be targeted for communication during this subscriber campaign.
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User guides
Subscriber Campaign - Basic Details
The Basic Details page is used to determine the main settings for the Subscriber Campaign.
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User guides
Efforts Timeline
The Efforts Timeline determines when a subscriber is contacted to renew their subscription and via which communication channel.
